Passenger Service Agents (PSAs), also referred to as flight customer service agents are professionals employed at airlines and airports to ensure the smooth travel of their passengers. They are responsible for meeting the requirements and safety needs of airport personnel and passengers. They aid customers before and after boarding the flight. These professionals also provide their support to other airport personnel like engineers and pilots.
For more visit: http://itiinstitute.org/why-become-a-passanger-service-agent/
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